Terms of Service — Memora

Last updated: 26 September 2026

These terms are an agreement between you and Insightish Labs Oy, Finland ("we", "us"), the provider of the Memora app ("Memora", "the app"). By creating an account or using the app you agree to them. Our Privacy Policy explains how we handle your data.

1. Your account

You need an account to use Memora. You are responsible for activity under your account and for keeping access to your email and sign-in method secure. You must be at least 13 years old, or the minimum age required in your country, to use the app.

2. Your content

What you save in Memora — text, voice recordings, photos, screenshots and questions — stays yours. You give us a limited licence to store, process and display it only to provide the app to you, including sending it to our service providers for transcription and AI organisation as described in the Privacy Policy. You are responsible for having the right to save what you save.

3. AI features

Memora uses AI to transcribe, organise and answer questions about your memories. AI can make mistakes: titles, categories, dates and answers may be incomplete or wrong. Check anything important, such as deadlines, health, legal or financial details, against the original memory. Memora is not a substitute for professional advice.

4. Subscriptions and free trial

• A new account can save one memory for free. Saving more requires a subscription.
• Subscriptions are sold through Google Play, which processes payments. Prices are shown in the app before you buy and may vary by country.
• Where a free trial is offered, your subscription starts when the trial ends and you are charged unless you cancel before then. Each account can use a free trial once.
• Subscriptions renew automatically at the end of each period until you cancel. You can cancel any time in Google Play → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep access until the end of the paid period.
• Refunds are handled under Google Play's refund policy and your statutory rights.
• If your subscription ends, you can still open and browse the memories you saved, but you cannot add or edit memories until you subscribe again.

5. Acceptable use

Do not use Memora to break the law, to store content you have no right to, to harm others, or to attempt to disrupt, reverse engineer or gain unauthorised access to the app or its systems. We may suspend accounts that do.

6. Availability and changes

We work to keep Memora available and your data safe, but we cannot guarantee uninterrupted service. We may change or discontinue features. If we discontinue the app, we will give you reasonable notice and, on request, a copy of your memories.

7. Deleting your account

You can delete your account at any time in Settings → Delete account. This deletes your memories as described in the Privacy Policy.

8. Liability

The app is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, or for loss caused by relying on AI-generated content. Nothing in these terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

9. Changes to these terms

We may update these terms. If a change is material, we will tell you in the app before it takes effect. Continuing to use Memora after that means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Finland. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring claims in the courts there. EU consumers can also use the EU Online Dispute Resolution platform.

11. Contact

privacy@insightish.com · Insightish Labs Oy, Finland.